If you have received your Zushy Dog Bed and have not opened the vacuum seal, you are eligible for a return or an exchange for a different size.
To qualify for a return or exchange, the Zushy Dog Bed must be:
Please note: Beds with a broken vacuum seal are not eligible for returns or exchanges.
To initiate a return, please request it within 7 days of delivery by contacting us at:
📧 aghadousmael123@gmail.com
If approved, returns must be shipped back to our US-based returns facility .
Return shipping costs are the customer's responsibility .
Once your return is received and inspected, we will notify you by email.
If the item is unopened, vacuum sealed, unused, and in new condition, your refund will be issued to the original payment method .
Refunds may take up to 10 business days to appear on your statement.
For hygiene reasons, we cannot accept returns if the vacuum seal on the bed has been opened, as the product cannot be repackaged once expanded.
If you are unsure about the size upon delivery, do not open the vacuum seal and contact us at aghadousmael123@gmail.com We will be happy to assist with a return or size exchange as long as the bed remains sealed.
If you are not fully satisfied with your bed cover choice, you may exchange the cover only without returning the entire bed.
Please contact us at aghadousmael123@gmail.com to arrange a cover exchange.
Zushy Dog provides:
This warranty covers defects caused by faulty materials or workmanship.
Please note: This warranty does not cover damage caused by:
If you receive a defective item, please contact us at aghadousmael123@gmail.com and we will arrange a replacement if eligible.